I would like to thank you most sincerely for the kind and thoughtful attention you have given me recently…
…I have appreciated particularly the caring efficiency, good humour and excellent communication which you have exhibited throughout and find it difficult to thank you enough.
[thank you] for all your kindness during the last few weeks. We have felt in very safe hands and appreciated tremendously all you have done.
Mr. Shergill went into considerable detail to explain to me the nature of my condition and was most reassuring and encouraging